Returns & Exchanges
At Freebird, we want you to glow with confidence, which is why we offer a 30-day window for returns or exchanges on all skincare and beauty products. If a formula doesn't suit your skin, we are committed to making it right through a simple and transparent return process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all glass vials and containers are secured to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.
Receive Your Refund
Once our quality team inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing